Refund Policy

At the time of telephone and/or DSL service discontinuance with Gila River Telecommunications, Inc., (“GRTI”), including cancellation of service prior to service activation, any amount due the customer in the form of a refund will be determined after the final billing cycle has completed and charges have posted to the GRTI account. This is to ensure all charges due GRTI, such as but not limited to, long distance toll charges, collect call charges, third party billed charges, Operator service charges, directory assistance charges, telephone line charges, DSL charges, calling feature charges, etc., are collected from the account prior to the distribution of any refund. A refund may be generated as the result of a deposit no longer needed on the account or should the account have a balance due the customer. All refunds will be processed by check, usually within 30 calendar days from the time of billing cycle completion, unless the deposit or payment method on the account is via a credit card, in which case the refund will be processed to the credit card account number. For further information on GRTI’s Refund Policy, please contact GRTI at 520-796-3333, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. Arizona Standard Time.