Permanent Fiber Equipment Placement Policy
This guide explains how fiber equipment is placed in your home and what to expect regarding permanent installation, relocation, and responsibilities.
What This Policy Covers
This policy applies to all Fiber-to-the-Home (FTTH) equipment installed on your property, including:
- Optical Network Terminal (ONT)
- GigaSpire, GigaPoint, or GigaMesh devices
- Power supplies and battery backups
- Interior and exterior fiber wiring
- Mounting hardware and wall penetrations
How Equipment Placement Is Decided
1. Placement Is Determined During Pre-Assessment
A technician will recommend equipment locations during your home assessment.
Common locations include:
- Master bedroom closet
- Laundry room
- Communication panel
2. Why Placement May Be Limited
Final placement is determined by the provider to ensure:
- Safety and code compliance
- Reliable signal performance
- Proper mounting surfaces
- Long-term serviceability
In some cases, cosmetic preferences may be limited due to safety or technical requirements.
3. Equipment Is Permanently Installed
Once installed and activated:
- Equipment is securely mounted
- Drilling or wall penetration may be required
- Installation follows industry standards
Placement is designed for long-term reliability and safety.
4. Moving Equipment After Installation
Relocating fiber equipment is not included in standard installation.
If relocation is requested:
- A new service order is required
- Approval is needed from the provider
- Additional charges may apply
- Service interruptions may occur during relocation
5. Homeowner Responsibilities
To ensure safe and reliable service, customers agree to:
- Provide safe access for installation and service visits
- Keep installation areas clear
- Avoid moving or modifying equipment
- Protect equipment during remodeling or landscaping
Damage caused by tampering or environmental changes may result in repair charges.
6. Equipment Ownership
Installed fiber equipment remains the property of the service provider unless stated otherwise in writing. The provider may access equipment for:
- Maintenance
- Repairs
- Upgrades
- Service removal if needed
7. Installation Impact
Technicians take care to minimize property impact, but:
- Minor drilling or mounting is required
- Cosmetic restoration beyond standard installation is not included
- Pre-existing structural or cosmetic issues are not the provider’s responsibility
8. What You Are Agreeing To
By accepting installation:
- You understand equipment placement is permanent
- You are aware of the installed location(s)
- You understand relocation may involve additional costs
- You had the opportunity to ask questions before installation
Tips for Homeowners
- Ask questions during the pre-assessment visit.
- Discuss placement preferences early when possible.
- Plan ahead if remodeling near fiber equipment.
- Avoid covering or enclosing installed devices.
Good to Know
- Fiber equipment is designed for long-term placement.
- Proper placement ensures best performance and reliability.
- Relocation requests are treated as new service work.
- Equipment access may be needed for future upgrades.
Need Help?
If you have questions about equipment placement or relocation, contact our team: