- Residential Services
Text Alerts.
Stay connected and informed with timely updates on bill payments and events — all directly to your phone.
Introducing Mobile Alerts.
Introducing our new text alert program! Stay connected and informed with timely updates on bill payments, and events, all directly to your phone. Never miss a payment deadline with convenient reminders sent straight to your device.
Join now to experience the convenience and peace of mind our text alert program provides!
Bill Payments
Events
Due Date Reminders
Account Alerts
Keywords.
Text any keyword below to 855-543-4784
Use the keywords below to perform various account related functions.
Text "BAL" to 855-543-4784 at any time to receive a text with your current balance due & the date it is due.
Text "PAY" to 855-543-4784 at any time to receive a text with your most recent payment posted to your account and when it was posted.
Text "HELP" to 855-543-4784 to receive a text with available KEYWORDS to access your account information and a link to more information.
Text "STOP" to 855-543-4784 at any time to stop receiving text alerts to your mobile phone.
Text "ACCT" to 855-543-4784 at any time to receive your account number on your mobile phone.
Text the word WIFI to 855-543-4784 to receive a text message providing details about your WIFI service.
Text the word HEALTH to 855-543-4784 to receive a text message summary of the devices on your network and their signal strength.
Send your keywords to
855-543-4784
Capitalization does not matter — GOCare recognizes upper and lower-case letters as the same.
Frequently Asked Questions.
Everything you need to know about GOCare Text Alerts
What is GOCare
GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, reminders, and more). Information can be initiated by either GRTI or the Customer with the use of “KEYWORDS”.
Why should I use is GOCare Alerts
GOCare is faster and easier than calling the call center or logging on the website. You have immediate access to important account information faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
Will I constantly be getting messages from GRTI?
NO! GRTI will send customers 3–5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown above.
Will you sell my information to others?
NO! GRTI protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from GRTI through the GOCare service.
How much will GOCare cost me
GRTI does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.
Do I have to use GOCare?
GRTI’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to (855) 543-4784.
Does capitalization matter when texting the Company?
No. GOCare recognizes upper and lower-case letters as the same.
What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your GRTI account with your new mobile contact number.
How do I opt-out of GOCare message alerts?
To Opt-Out, text STOP (without additional characters or spaces) to (855) 543-4784.
Which wireless carriers support GOCare?
Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see GRTI’s Terms and Conditions.
Ready to Sign Up?
Update your contact information to start receiving convenient text alerts from GRTI — or give us a call with any questions.