Restarting Your Modem or ONT
A simple restart can resolve most internet connectivity issues. Follow these steps to properly restart your equipment.
Before You Start
A restart will temporarily disconnect all devices from the internet for approximately 2-5 minutes. Make sure to save any work before proceeding.
Step-by-Step Instructions
1
Locate Your Equipment
Find your GigaSpire router (black box with perforated sides) and ONT (Optical Network Terminal), which is typically a small white or gray box mounted on a wall.
2
Unplug the Power
Disconnect the power cord from the back of your GigaSpire router. If you also have a separate ONT, unplug its power as well.
3
Wait 30 Seconds
Wait at least 30 seconds. This allows the equipment to fully power down and clear its memory.
4
Reconnect Power
Plug the power cord back into your ONT first (if separate), wait 2 minutes for it to fully boot, then plug in your GigaSpire router.
5
Wait for Connection
Allow 2-5 minutes for your equipment to fully restart and establish a connection. The lights on your router will stabilize when ready.
How to Know It's Working
- The power light on your router is solid (not blinking)
- The Wi-Fi indicator light is on
- Your devices can connect to your Wi-Fi network
- You can access websites and stream content
Still Having Issues?
If your internet still isn’t working after following these steps, our support team is here to help.
Need Help?
If your speeds seem lower than expected, take a screenshot of your results and share it with support so we can help troubleshoot.