- Wi-Fi & Router
How to Run an Internet Speed Test
This guide explains how to run a simple internet speed test to check your download and upload speeds.
Step-by-Step Instructions
1
Choose the Type of Appointment
Different services are handled by different teams. Identify what you need first:
- Fiber Installation (FTTH) – New fiber installation
- Trouble Ticket – Internet or phone issues
- Service Order – Moves, changes, or disconnects
2
Contact the Right Team
Call the appropriate number based on your request:
Fiber Installation or Tech Support Issues:
Call Network Support / Tech Support: 520-796-3334
Service Orders (new service, moves, disconnects, modifications):
Call Tech Support: 520-796-3334
3
Select Your Appointment Window
Available scheduling depends on the type of service.
- Monday – Saturday
- 8:30AM – 12:30PM
- 1:00PM – 5:00PM
- Monday – Friday
- 8:00AM – 5:00PM
- Monday – Friday
- 8:00AM – 5:00PM
4
Prepare for the Appointment
Before the technician arrives:
- All pets must be safely secured in a separate room.
- The account holder, or an authorized adult (18+), must be present.
- Make sure technicians can access all GRTI equipment.
- Clear the work area if installation or wiring is needed.
- Photos may be taken for documentation.
5
Know What Service Orders Include
Service Order appointments may include:
- New service (application required beforehand)
- Service relocation
- Service disconnect
- Service changes, including:
- Additional jack installation
- Phone delivery
- Great Call service (Tribal Health pre-approval required)
6
Rescheduling an Appointment
To reschedule, call the respective team in Step 2 based on your appointment type.
Appointments may need to be rescheduled if:
- • The work area is blocked or unsafe
- • Pets are not secured
- • No authorized adult is present
- • Equipment is not accessible
Tips for a Smooth Appointment
- Clear space around routers, wall jacks, and ONT boxes before arrival.
- Keep pets secured ahead of time to avoid delays.
- Have your account number ready when calling.
- Schedule morning appointments if you need a tighter arrival window.
Good to Know
- Appointment times are arrival windows, not exact times.
- Larger installations may take longer depending on wiring needs.
- Weather or safety conditions may impact scheduling.
- A technician may take photos for documentation and quality assurance.
Need Help?
If you’re unsure which appointment type you need, call our support team and we’ll guide you through the process.
Tech support available 24/7